Technology problems, solved remotely.
CAA Consultancy helps individuals, small businesses and commercial clients with practical IT: remote fault diagnosis, workspace setup advice, cloud onboarding and vendor management — by appointment, over video call.
Fixed-length sessions · fees agreed before work starts · no call-out, no queue
What we help with
Five service lines, one accountable team. Every engagement is scoped by email before it starts, so you know what you are paying for.
Remote diagnosis
Systems running slow, crashing, or behaving oddly? Book a fixed-length remote session. We connect with your pe…
Workspace setup advice
Setting up a home office or a small team workspace? We turn your requirements into a clear equipment and softw…
Cloud onboarding
Moving email, files or day-to-day tools to the cloud? We map your current setup, propose a realistic migration…
Vendor management
Juggling ISPs, software vendors and support contracts? We help you define what to outsource, what to keep in-h…
Subscription support
Ongoing peace of mind for your systems: a monthly plan with a defined response window and a shared ticket pool…
A remote session, step by step
Get in touch
Email us or use the contact form. Describe the fault once — we reply with a proposed session length and a fixed fee.
Remote session
We meet on a video call. Screen sharing starts when you join; any direct access needs your explicit per-session approval.
Diagnosis & next steps
You receive a written report: what we found, what we recommend, and the fastest safe route to a fix.
Three ways to work with us
Fees are quoted in GBP and agreed before any work starts. Standard sessions carry a fixed price; larger projects are scoped and estimated first.
Fixed-length session
A booked remote session for a specific fault or question, ending with a written diagnosis. Pay per session, no commitment.
Support subscription
A published response window, a shared ticket pool and scheduled check-ins for your systems. Three tiers, monthly billing.
Scoped consultancy
Cloud onboarding, workspace rollouts or vendor reviews with a defined deliverable. Estimated after a short free scoping call.
Small team, senior advice, no jargon
CAA Consultancy Limited has provided information technology consultancy since 2007. We are a deliberately small practice: the person who scopes your work is the person who does it. Advice is independent — we do not resell hardware or take commissions, so our recommendations only answer to your requirements.
Questions we hear a lot
Which time zones do remote sessions cover?
Sessions are booked Monday to Friday, UK time, with morning-to-evening slots. Because delivery is fully remote, we routinely work with clients across the UK, Europe and the Americas — you pick a slot that fits your working day.
How is a remote session kept secure?
You stay in control: screen sharing starts only when you join the call, and any direct access to your device requires your explicit, per-session authorisation. We install nothing without your approval, and when the session ends, access ends with it.
Should I book one-off sessions or a subscription?
One-off sessions suit a specific fault or question — a fixed-length booking that ends with a written diagnosis. A subscription suits ongoing needs: a monthly plan with a published response window and a shared ticket pool. You can start with one session and switch later.
Can you help with hardware faults?
We diagnose hardware problems remotely and tell you exactly what needs repair or replacement, with specification advice so you can buy confidently. The physical repair or replacement itself is carried out by your chosen supplier.
How is my data protected?
We access only what you have authorised for the session, handle information in line with UK GDPR, and retain nothing beyond what is needed to deliver your report or manage your subscription. Details are in the Privacy Policy.
Got a technology problem? Let's talk it through.
Describe the fault once — we take it from there. Every engagement starts with a short, free scoping email.
Get in touch info@caa.consulting